Returns & Refund Policy

Effective Date: 28 July 2026

Returns

We want you to be completely satisfied with your purchase.

If you change your mind, you may request a return within 30 days of receiving your order, provided the item is:

• Unused
• In its original packaging
• In the same condition that you received it
• Complete with any included accessories

Customers are responsible for return shipping costs unless the item is faulty, damaged, incorrect, or required to be returned under the Australian Consumer Law.

Faulty or Damaged Products

If your order arrives damaged, defective, incorrect, or significantly different from its description, please contact us as soon as possible.

Under the Australian Consumer Law, you may be entitled to a repair, replacement, or refund depending on the nature of the issue.

Please include your order number and photos of the product to help us process your claim quickly.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to your original payment method within 5–10 business days.

Non-Returnable Items

For hygiene and safety reasons, some products cannot be returned once opened or used.

Personalised or custom-made products cannot be returned unless they are faulty.

Contact Us

If you have any questions regarding returns or refunds, please contact us through the Contact Us page on our website.